Ordering, Shipping + Returns

ORDERING

Payment Methods

Henry James Bicycles accepts Visa, Mastercard, American Express, Discover and Paypal. Credit card payments are processed via our secure payment gateway, Authorize.Net, at the time your order is placed. Only pre-approved trade accounts may place orders using a check or purchase order as a payment method.
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Sales Tax

Henry James in based in and ships from Oregon, and does not charge sales tax.
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Volume Discounts

Some products on our site are available at discounted prices when ordered in greater quantities. Discounts will be noted on the product pages, and discounted amounts will be shown in the shopping cart when correct threshold quantity is reached.
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Reorders and Saved Parts Lists

We make it easy for frame builders who reorder many of the same parts. Login or create an account, and be sure to be logged in every time you place an order. From then on, you can login to your account and quickly place a reorder based on a previous order or most recently ordered products.
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In stock/Out of Stock

If a product is out of stock and/or not available for immediate delivery, a note will appear on the website that it is “Out of Stock”. You can sign up to receive an email alert when the item becomes available again.
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CUSTOMER ACCOUNT

Create an Account

Enter your information once and save yourself the trouble or re-entering it for every order you place. Creating a Henry James account means your billing and shipping info will saved, plus you can check tracking and updates on orders at any time.
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Updating Account Information

After registering for an online account, you will be able to login to update your mailing and shipping addresses, change your email preferences and/or change your account password. Should you forget your account password, click on the "Forgot Your Password" link on the Login page and you will be sent an email to reset the password.
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Mailing List Sign Up

Sign up for our mailing list on the bottom of the page, when you register for an online account, or when you place an order. We periodically send updates on new products, trade shows, special events and news that you may find interesting. You may unsubscribe at any time by clicking a link at the bottom of a mailing or visiting your account page. Henry James never shares or sells any of our customer's private information, including email addresses.
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Trade Accounts

Please contact us at [email protected] or by phone at 562-822-5398 to learn if you qualify for a trade account. Trade accounts must supply a verifiable resale/VAT number.
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SHIPPING + RETURNS

Domestic (US) Shipping

Orders shipped within the US will be sent via UPS. Ground shipping is standard, but expedited 3-Day Select, 2-Day Air or Next Day Air shipping are also available. Rates are based on the weight of all products ordered, shipped from our Oregon facility to your location. Quotes for each shipping method appear on the Shopping Cart page before Checkout.
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Will Call/Hold for Pickup

"Will call" is available for orders to be picked up from our Portland Oregon facility for no charge. Quotes for shipping methods appear on the Shopping Cart page before Checkout. At checkout, enter the same address for billing and shipping info, then select "Hold For Pickup" from the Shipping Methods section. We will contact you when your order is ready to go.
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International Orders

International orders are shipped via US Postal Priority Mail International. Rates are based on the weight of all products ordered, shipped from our Oregon facility to your location. A Shipping quote is available on the Shopping Cart page before Checkout.
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Return Policy

A Return Authorization must be requested within 2 weeks of receiving your order. Returns will only be accepted if we made an error in packing your order or if a product is defective. Defective products should be marked before being returned and will be replaced with no additional shipping charges. Contact us at [email protected] or by phone at 562-822-5398 to request a return authorization.
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Guarantee of Quality

Chris – do you have a statement about money back guarantee or anything? I can leave this off.
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Disclaimer

Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we must reserve the right to restrict orders of those items.
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